1. Information We Collect

We collect several types of information to provide and improve our Services, including:

• Personal Information: Name, Contact Information, Complaint Details, Account Information.
• Non-Personal Information: Device Information, Usage Data, Cookies, and Tracking Technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our Services and manage user requests.
• To improve our Services and optimize user experience.
• To communicate with you regarding your complaints and updates.
• To comply with legal obligations and ensure proper functionality.

3. How We Share Your Information

We will not sell, rent, or share your personal information with third parties except in the following situations:

• Service Providers: Trusted third-party vendors assisting with our platform.
• Legal Compliance: To comply with applicable laws or legal processes.
• Business Transfers: In case of a merger or acquisition.

4. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access to your personal information.
• Correction or update of inaccurate information.
• Deletion of your personal information (subject to legal exceptions).
• Opt-out of receiving marketing communications.

Contact us to exercise these rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze how our Services are used. You can control cookies through your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update our Privacy Policy. Any changes will be posted here with an updated effective date. Please review periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: support.brgycomplaintsystem@gmail.com
• Phone: 09123456789
• Address: Barangay Concepcion Uno Marikina City